Waranty

Nova Biomatique, Inc. (hereafter NBI) warrants their PLUG’N’GROW controls, electronic and electric accessories (products manufactured since March 2007) to be free of defects in material and workmanship for a period of three (3) years from the date of original purchase by the end-user (proof of purchase required). The PLUG’N’GROW CO2 generators and alarm products (iMS-100, iMS-200) are warranted to be free of defects in material and workmanship for a period of one (1) year from the date of original purchase by the end-user. The warranty only applies to the original purchaser of the product from an authorised store or wholesaler (not applicable to used products resold on the Internet). The warranty is limited to the repair or replacement by an equivalent product, upon NBI’s appraisal, of any defective part of the product covered by warranty. The warranty does not cover the following: defects resulting from shipping (insurance is recommended), customers’ installation, improper or abusive uses, excessive wear, negligence or tampering.

Nova Biomatique, Inc. (hereafter NBI) distributors, dealers or other sales representatives are prohibited from adding or deleting items from this warranty coverage. For any questions related to your warranty, call PLUG’N’GROW representatives at 1-888-577-6274 (toll-free).

Shipping fees are the customer’s responsibility, except for repairs covered by the warranty, where NBI will only assume the return standard ground shipping fees.

Repairs (not covered by the warranty)

Nova Biomatique, Inc. (NBI) will repair the PLUG’N’GROW controllers within 10 working days of their reception at our offices. For repairs not covered by the warranty, the customer will be contacted and informed on the cost and delays, and will be asked for verbal approval. Controllers will be repaired only after customers’ agreement on needed changes.

Step-by-step warranty and repairs implementation

1. All end-users and retailers, please call first the PLUG’N’GROW toll-free technical support: 1-888-577-6274.

2. On the phone, we will quickly investigate the problem and decide if the product needs repairs or replacement.

3. We then need the serial number, the date of purchase of the product, the store name from which it was bought and an accurate description of the problem.

4. If the product needs to be replaced, the retail store will give the end-user a brand new one as soon as we issue an authorization number, which will be faxed or emailed to the retailer.

5. If it has to be repaired under warranty, we also need to give an authorization number through our technical support service, then the product can be shipped to our facilities by the retailers’ store (shipping at your charge).

6. If the end-user sends us a product for repair, which is not under warranty, and declines that his product be repaired at the estimated costs, he will be charged $50.00 plus shipping fees. Obviously, we will return him the defective unit without repairs.

7. All repaired and replaced products returned to retailers and/or end-users will be shipped standard ground or, if paid by the customer, using a faster delivery service.

8. Retailers only have to send back the defective products to their wholesaler with a copy of the return authorization sent by our technical support.

9. Only with a valid return authorization for replacement for each defective product, wholesalers must replace their retailers returned products by new ones.

Our warranty must be implemented as it is: straightforward but efficient. No hassle and customer-oriented, as full service is our main goal: for the most customers’ satisfaction!

Toll free line : 1-888-577-6274